Refund policy

We accept returns within 14 days after your order is delivered.

To be accepted, the item must:

Be unworn and unused.
Have all original tags attached.
Be in the same condition as when you received it.

Items that are worn, washed, damaged, or changed in any way cannot be returned.

Refunds

Once we receive and check your return, we will let you know if your refund is approved.

If your refund is approved, it will be sent back to your original payment method. It may take 5–10 business days for the money to show up, depending on your bank or card company.

Final Sale Items

Items marked as Final Sale cannot be returned or refunded.

Wrong or Damaged Items

If you receive the wrong item or your order arrives damaged, please contact us within 7 days of delivery. Include your order number and photos of the item so we can help fix the problem.

Return Shipping

Customers are responsible for paying the cost of return shipping unless we sent the wrong item or the item arrived damaged.

If you have any questions about your order, please contact us and we’ll be happy to help.

Thank you for supporting Chloe Cartel!

If your clothing brand is print-on-demand or made to order, I can also make a version that says no returns or refunds unless the item arrives damaged or incorrect, which is a common policy for clothing brands.